Where have they died?

Who to call & what to expect


At Home

Contact their GP – they need to certify their death and give their permission to move their body. The GP may visit, they may give their permission to you down the phone, or charge an attending Nurse to give permission on their behalf, depending on how expected the death. The Interim Death Certificate will be ready to collect from the GP Surgery the next working day, usually.

Contact the Funeral Home – 24hour, 7 days a week – they will ask if your loved one is ready to collect, and they’ll usually be with you within 2 hours. They will arrive in a private ambulance, and will have with them a covered stretcher.

• The Funeral Home will move your loved one to their premises.


At a Care / Nursing Home

• Most usually, if your loved one is in a Care / Nursing Home you will already have been asked to nominate a Funeral Home.

• The Care / Nursing Home will seek permission from the GP, and the Interim Death Certificate will be ready to collect from the GP Surgery the next working day, usually.

• The Care / Nursing Home will contact your nominated Funeral Home.


At Hospital

The Bereavement Office at the Hospital will contact you when the Interim Death Certificate is ready to collect.

• The last attending Doctor will certify your loved one’s death.

• If you have requested cremation, a second Doctor will verify your loved ones death.

Tomos James